Return Policy – MasterDispensary.com
Once an order is processed, it cannot be canceled. Please contact hi@masterdispensary.com immediately if you need to cancel before shipping. If your order has shipped, shipping costs are non-refundable, and return shipping is the customer’s responsibility.
Returns
We offer a 7-day money-back guarantee for unsatisfactory purchases. To qualify for a return, the following conditions must be met:
-
Return must be initiated within 7 days from the purchase date.
-
Item must be new, unused, and in its original packaging.
Refunds will be issued minus:
-
Restocking Fee: 15%
-
Shipping Costs: Initial shipping is non-refundable, and return shipping is the customer’s responsibility.
Refund processing may take 5-14 business days.
Return Refusals
Returns will be declined in the following cases:
-
Item not purchased directly from MasterDispensary.com.
-
Missing label or defaced item.
-
No proof of purchase or valid ID.
-
Sale or promotional items.
-
Items that are wet, dirty, or contaminated.
-
Item is used, opened, or tampered with.
-
The return is due to courier delivery issues.
-
Personalized or custom items, unless defective.
Return Shipping Costs
The customer is responsible for return shipping costs.
For further assistance, contact hi@masterdispensary.com.
Note: This policy is subject to change without notice. Refer to the latest version on our website.